CCC continues to improve counselling outcomes
Developing today’s counsellors is one of the Centre’s strategic focuses. Calgary Counselling Centre is proud of our work, integrating the latest research into educating new counsellors.
In August, members of our leadership team attended the Train the Trainer’s Conference offered by the International Centre for Clinical Excellence (ICCE). Their goal: how to train counsellors to be more effective with clients.
Representatives from Australia, Sweden and all across North America met in Chicago to enhance their ability to train counsellors in the use of outcome measurement methods and feedback.
“It was an exciting experience to see how far along we are in this area of work,” says Dianna Campbell-Smith, Director of Counselling. “With representatives from all over the globe, we were reminded how innovative and leading edge Calgary Counselling Centre is.”
Since 2002, Calgary Counselling Centre has been working with outcome measurements, a compass for whether we are heading in the right direction with our clients. In the last year, the Centre has worked extremely hard to continue to improve clinical outcomes by consulting with Scott Miller, who is the founder of ICCE, to provide more support to our clinicians at the Centre.
“While other agencies were just trying to get this type of measurement tool into their agency, we have been diligently working with it for eight years,” says Dianna. “This workshop was a reminder what we can do to help our supervisors, our counsellors and our students. We are now able to train all our supervisors at the Centre to nurture the best from their counselling teams.”
The kind of feedback a counsellor receives from a supervisor, will help gain efficiency with the tools, using them to their full potential.
“Coming away from the training, we are more confident we are on the right track,” says Lynda Snyder, Director of Education. “It is clear we have come a long way in having the Centre’s counsellors integrate client feedback in their work with people wanting to make change in their lives. Attending the Train the Trainer's conference provided us with practical information and useful strategies we can immediately begin to use as we continue to train counsellors in how to work effectively with clients from all walks of life."
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